Shipping policy

Thank you for shopping with Nguyen Hoang Huy LUONG. Focused on supplying premium consumer electronic devices for global clients, our brand adheres to standardized logistics protocols and rigorous order processing rules. We strive to handle every customer order with precision, equip all electronic goods with specialized shock-resistant packaging, and ensure safe, intact delivery within a reasonable shipping cycle.

1. Order Processing Time

Following successful order confirmation, our team completes product verification, quality inspection and secure packaging procedures within 1-3 business days, excluding weekends and official public holidays. Processing timelines may be prolonged during peak shopping seasons due to elevated order volumes. We will deliver formal email notifications to customers once notable shipping delays take place.

2. Shipping Rates and Delivery Estimates

Shipping fees applicable to all consumer electronics orders will be automatically calculated and fully displayed on the checkout page prior to payment, ensuring complete transparency of all logistics-related expenses.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations are non-binding estimates. Actual parcel arrival progress may fluctuate due to courier service backlogs, customs inspection procedures, extreme weather scenarios, cross-border logistical restrictions and regional holiday closures.

3. Shipment Confirmation and Order Tracking

Once your electronic product order is dispatched from our warehouse, you will receive an official shipment confirmation email bundled with exclusive tracking codes and parcel query access.
Real-time tracking data and logistics status updates will generally be activated and available for online monitoring within 24-48 hours after the shipping carrier finishes parcel pickup and system registration.

4. Incorrect Address Liability Disclaimer

Customers are required to double-check and validate the accuracy and completeness of their recipient shipping details during checkout to prevent delivery failures and return incidents.
Nguyen Hoang Huy LUONG assumes no liability for misdelivered, undeliverable or returned parcels caused by inaccurate or incomplete address information provided by customers. Any packages returned due to address discrepancies will incur additional reshipping fees borne solely by the purchaser.

5. Lost and Damaged Parcel Resolution

If your parcel is verified missing during cross-border transportation, please submit a support request to our customer service team within 7 days of your expected delivery date to launch an official logistics investigation.
If your electronic devices arrive with surface damage, functional faults or broken protective packaging upon receipt, please contact our support team within 48 hours after delivery. Clear photos of defective items and original packaging are required for verification, and we will resolve the issue promptly and professionally.

6. Product Usage Guidelines & Customs Provisions

Each electronic device is equipped with detailed operational and maintenance instructions. Nguyen Hoang Huy LUONG disclaims all responsibility for device damage or malfunction resulting from improper operation, unauthorized disassembly, incorrect maintenance or user misuse.
All international cross-border shipments may be subject to import duties, customs taxes and clearance fees enforced by destination country authorities. These supplementary charges are the exclusive responsibility of the customer and are not included in product prices or standard shipping costs.

7. Contact Information

For any inquiries or clarification regarding this Shipping Policy and your order logistics status, please connect with our official support team via the details below:
Trade Name: Nguyen Hoang Huy LUONG
Phone number: +61 3 8253 3351
Email: support@cosymall.shop
Physical address: 50 Shenton Avenue, Bankstown, NSW 2200, Australia